Remove pop-up Virus (Scam)

Can’t Remove ads? This page includes detailed ads by Removal instructions!

Do you know why your PC screen is flooded with the pesky pop-ups? Because your computer has fallen victim to a parasite. Some adware-type PUP (potentially unwanted program) has managed to land on board. That means your machine is no longer infection-free and no longer trustworthy. The virus is now messing with your default browser settings. As a result, you see pop-ups. Constantly. This parasite generates security alerts, warnings, messages, etc. They all have one thing in common – the fact they’re fake. You are now dealing with a tech support scam. Gaining effortless profit is every hacker’s dream so these frauds are very popular. Now, what is pop-ups’ role in the scheme? These bogus security warnings trick you into thinking your PC is compromised. Technically, it really is. However, you only have the adware/PUP to worry about. You’re stuck with one of the least harmful types of infections. Adware is more annoying and deceptive than it is dangerous. Hence, if you take quick, adequate measures, you can fix the issue. To do so, you have to delete the stealthy adware/PUP that’s harassing you. The pop-ups warm you about much more serious, non-existent infections. Their goal is to convince you that the condition of your machine is catastrophic. Obviously, that’s a lie. These fake errors all claim your “Windows health is critical”. To fix the issue, pop-ups provide a phone number. If you dial it, you’re supposed to contact a Microsoft team. Ultimately, you are supposed to receive some Microsoft technical support. There’s only one problem – you’d be fighting a fictional, non-existent threat. As we mentioned, this whole thing is a nasty attempt for a cyber fraud. It has nothing to do with Microsoft. Calling the 1-800-693-5082 phone number would only help you contact hackers. Trust us on this one, you DO NOT want to negotiate with crooks. They will sell you some useless anti-malware program and steal your money. They also want to get their hands on your personal information. You could never feel safe knowing that hackers have access to your private data. If you’re particularly unlucky, crooks might even steal your bank account information. In the worst possible scenario, you could fall victim to a financial scam or identity theft. How do you prevent this? Restrain your yourself from dialing any toll-free number suggested by the pop-ups. Ignore these rogue alerts and get rid of the adware/PUP on the spot.


How did I get infected with?

Long story short, you probably clicked something open that you should have ignored. For instance, some third-party pop-up or a spam email attachment. Keep in mind that these are among the oldest infiltration methods out there. They are also among the most efficient ones. Watch out for potential infections every single time you browse the Internet. Hackers could be incredibly creative when it comes to spreading malware online. Make no mistake. Instead of being careless, pay attention online. Also, stay away from illegitimate freeware and shareware bundles. More often than not, those include at least one irritating intruder. It must be deselected before it manages to get downloaded. In order to deselect it, you firstly have to spot it, though. We recommend opting for the Advanced or Custom option in the Setup Wizard instead of the Basic one. Skipping installation steps sure saves you time right now. However, deleting a virus afterwards is much more time-consuming and troublesome.

Why are these ads dangerous?

These pop-ups are deceptive. They lie shamelessly to your face and attempt to steal your money. It goes without saying that you shouldn’t become a sponsor of cyber criminals. Do not support their malicious business and do not contact hackers. This is a battle you can’t win. To avoid getting scammed, get rid of the parasite. The irritating pop-ups, warning and alerts are all dangerous. Regardless of how convincing they might be, you should know better than to trust crooks. Remember, this program bombards you with empty promises and fake threats. It also collects your browsing-related information so hackers could sell it later on. Browsing history and search queries, passwords, usernames, email addresses, etc. Your private life online is no longer private. The virus might also generate corrupted pop-ups and other unreliable web links. Last but not least, its presence slows down the PC speed. To delete the adware/PUP manually, please follow our detailed removal guide. You’ll find down below.

How Can I Remove Ads?

If you perform exactly the steps below you should be able to remove the infection. Please, follow the procedures in the exact order. Please, consider to print this guide or have another computer at your disposal. You will NOT need any USB sticks or CDs.

STEP 1: Uninstall from your Add\Remove Programs

STEP 2: Delete from Chrome, Firefox or IE

STEP 3: Permanently Remove from the windows registry.

STEP 1 : Uninstall from Your Computer

Simultaneously press the Windows Logo Button and then “R” to open the Run Command

Type “Appwiz.cpl

Locate the program and click on uninstall/change. To facilitate the search you can sort the programs by date. review the most recent installed programs first. In general you should remove all unknown programs.

STEP 2 : Remove from Chrome, Firefox or IE

Remove from Google Chrome

  • In the Main Menu, select Tools—> Extensions
  • Remove any unknown extension by clicking on the little recycle bin
  • If you are not able to delete the extension then navigate to C:\Users\”computer name“\AppData\Local\Google\Chrome\User Data\Default\Extensions\and review the folders one by one.
  • Reset Google Chrome by Deleting the current user to make sure nothing is left behind

  • If you are using the latest chrome version you need to do the following
  • go to settings – Add person

  • choose a preferred name.


  • then go back and remove person 1
  • Chrome should be malware free now

Remove from Mozilla Firefox

  • Open Firefox
  • Press simultaneously Ctrl+Shift+A
  • Disable and remove any unknown add on
  • Open the Firefox’s Help Menu


  • Then Troubleshoot information
  • Click on Reset Firefox

Remove from Internet Explorer

  • Open IE
  • On the Upper Right Corner Click on the Gear Icon
  • Go to Toolbars and Extensions
  • Disable any suspicious extension.
  • If the disable button is gray, you need to go to your Windows Registry and delete the corresponding CLSID
  • On the Upper Right Corner of Internet Explorer Click on the Gear Icon.
  • Click on Internet options


  • Select the Advanced tab and click on Reset.


  • Check the “Delete Personal Settings Tab” and then Reset


  • Close IE

Permanently Remove Leftovers

To make sure manual removal is successful, we recommend to use a free scanner of any professional antimalware program to identify any registry leftovers or temporary files.

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